2 shows 2 crashes - MADRIX Forum

2 shows 2 crashes

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Matthieu
Posts: 9
Joined: Thu Jul 23, 2015 10:23 pm

2 shows 2 crashes

Post by Matthieu » Sun Mar 10, 2019 11:46 pm

Hi,
im using the latest version of madrix 5, i installed it this week.
i send out 12 artnet universes and use one uni as input for control from the lighting desk
last weeks shows ran with out a problem.
this weekend i had a crash in every show.
the crash even happend when madrix was on static so no dmx control or special outputs
im rm running this show for over a year on this laptop with no problem so far.
my windows is up to date.
Any suggestions?
Matthieu

Guertler
Support
Posts: 628
Joined: Tue Feb 04, 2014 10:47 am

Re: 2 shows 2 crashes

Post by Guertler » Mon Mar 11, 2019 4:19 pm

Hello Matthieu,

Thank you for reporting the issue.
For a detailed analysis of the occured issue we are in need of some more information.
Can you please send us the used MADRIX setup and a permanently saved logfile after MADRIX has crased via e-mail to info[at]madrix[dot]com?

To save the Setup go to "File > Save Setup as..." and enter a name.
Please go in MADRIX to "Tools > Logfile", click the button "Save And Log" and enter a name for the Logfile.
Now please operate with MADRIX until it crash.

Fritzsche
Support
Posts: 689
Joined: Mon Oct 05, 2009 5:26 pm
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Re: 2 shows 2 crashes

Post by Fritzsche » Mon Mar 11, 2019 7:41 pm

In addition, please make sure to try out MADRIX 5.0f, which we just made available and which includes a fix to a critical issues you might have been running into.

We are sorry and thank you for reporting!

Matthieu
Posts: 9
Joined: Thu Jul 23, 2015 10:23 pm

Re: 2 shows 2 crashes

Post by Matthieu » Mon Mar 11, 2019 10:44 pm

Thanks for the fast reply
i indeed had a crash after 3-6hours of runtime
i installed the latest version, i will run it all night with the bugreport active
i dont have the hardware to try it. but im sure thats not the issue here

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